Recent Water Damage Posts

Understanding Category 2 Water Damage

1/19/2023 (Permalink)

Standing water on floor. Category 2 water damage is one of the most common types of home water damage.

Water damage is a scary thing. It can be hard to tell if the water you're dealing with is clean or dirty. This article will go over some of the different types of water damage, how they occur, and what you need to do if you find yourself in this situation.

Gray water

Gray water is any water that is not clean enough to be used for drinking or cooking. This can include water from a toilet, tub, sink, or washing machine Gray water is also known as category 2 water damage. 

Gray water is not as dangerous as black water, but it can still cause serious harm to your home if left untreated. To make matters worse, you may not even notice that there is a problem until it's too late.

Cleaning Up from Category 2 Water Damage

To clean up from Category 2 water damage, you should:

  • Remove all contaminated materials and dispose of them properly.
  • Remove any remaining standing water on your property.
  • Dry out your property properly.
  • Clean and sanitize the affected areas properly.

Preventing Category 2 Water Damage in the Future

If you want to prevent category 2 water damage in the future, there are a few things you can do.

  • Check hoses, faucets, and pipes regularly. Performing regular maintenance can prevent a water loss from occurring.
  • Put in a sump pump in your basement. This will suck up any water that comes into your basement and keep it out of your house.
  • Locate your main water valve. Knowing how to shut off your water can keep preventing any further damage from being done in the event of a leak.

Knowing what type of water damage you have is important for proper cleanup.

Knowing what type of water damage you have is important for proper cleanup. For example, if you have Category 1 Water Damage, we need to make sure that the carpet is completely dry before we can properly clean it. However, if you have Category 2 Water Damage and it's been sitting for more than 24 hours, we will not be able to save your carpet or any other items and will need to replace them.

Category 2 water damage is one of the most common types of home water damage. If you think you may have this type of water damage, call in a professional now before it spreads further through your home and becomes more costly to clean up.

What To Know About Basement Floods

11/6/2022 (Permalink)

Flooded basement After a flood, it is important to hire an expert for cleanup.

What To Know About Basement Floods

After a flood, it is important to hire an expert for cleanup. If you don't hire someone with experience in water damage repair and mold remediation, you could be doing more harm than good. You also want to make sure that your home doesn't have any structural damage.

Sources and Types of Water Damage

It’s important to know what type of water damage you have so that you can determine how long it will take to dry out your basement. The following are some common types of basement water damage and how they occur:

  • Foundation leakage -- Water seeping through cracks around windows and doors is most likely due to foundation issues and should be addressed immediately. This could lead to further structural problems if left untreated.
  • Roof leakage -- If you notice water coming from your roof area it likely means there is a leak somewhere on your roof shingles or gutter system. You may also notice mold growing along any outside walls where this moisture collects before dripping down into your basement.

There are three different categories of water damage: 1, 2, and 3. Each of these categories requires a different kind of approach when it comes to mitigation and restoration. 

Consequences of Water Damage

Water damage is the leading cause of mold growth in homes. Mold can cause health problems, like respiratory issues and fever, so it's important to have your basement cleaned up as quickly as possible. When water saturates the flooring and walls, it can weaken the structure of your home and even cause it to collapse if not addressed expediently. Mold can grow on any surface or hidden area of your basement, including the floors, walls, and ceiling tiles. 

Call the Experts

If you are considering doing the clean-up yourself, it's important to know that a major flood is not something that should be taken lightly. Water has a way of seeping through cracks and crevices, into places where it can't be seen, and when it does so it often causes mold growth. Mold can cause health issues for you and your family if left untreated. If you're not sure what steps need to be taken after a basement flood, it's best to hire an expert who will make sure all of this gets taken care of in a timely manner. The experts at SERVPRO of North Central Austin have all the right equipment needed for cleaning out any sort of basement flooding situation as quickly as possible while ensuring they get rid of all mold before leaving your house or office space.

If you have a basement, you know that it can be a great place to store things. You may even have an old washer and dryer down there. However, if the basement floods and your things get ruined or destroyed, it's important to hire someone who knows what they are doing. If you do not hire someone who knows what they are doing, they or could make matters worse by not properly cleaning up the area. They may also leave behind mold which will require some sort of treatment in order for your family members to be safe again.

Call SERVPRO of North Central Austin for any flooding restoration needs you have! We will get your Austin, TX home or business back to normal as soon as possible!

We utilize advanced equipment and training to dry your home

7/1/2022 (Permalink)

When your home has water damage from flooding or leaks, you need SERVPRO of North Central Austin.

Our highly trained technicians will immediately respond to your home, inspect the affected areas, and begin the cleaning and drying process.

Utilizing the latest technology, we will remove standing water and affected floor coverings, establish a scientifically based drying method, and monitor and document our findings daily until your home is SERVPRO dry.

We follow industry approved standards for the level of dry, which often means most homes will achieve a dry stage in three to five days, while larger flood or commercial sites may take longer.

As leaders in the water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-water-damage condition.

What Should You Do If You Have a Leaking or Broken Pipe?

12/30/2021 (Permalink)

Gone are the days when homeowners had to trek to a well to draw water. Nowadays, with just the turn of a bathroom or kitchen faucet, water flows freely. Hidden in the walls and floors of your home are a series of pipes that supply water to your entire home. Unfortunately, broken or leaky pipes can cause your house to flood. If your Austin, TX, home has sustained damage, you must have a strategy for dealing with it.

Find the Leak
When a pipe bursts, the source of the flood is often obvious. For leaky pipes, however, finding the root of water damage can be tricky. Still, before you can fix a broken pipe, you must locate it. If you don’t have plumbing skills, you may not be able to go it alone. Instead, you must rely on a licensed plumber to find the leak. When you do, expect the plumber to take the following actions:

  • Ensure no legitimate water is flowing inside or outside the home
  • Check the water meter’s leak indicator
  • Compare water meter readings
  • Look for signs of water damage
  • Examine pipes
  • Contact the Insurance Company

Many homeowners are surprised to learn that their insurance policy covers damage caused by leaky or broken pipes. Whether you have a flood or just a bit of moisture, you should contact your insurance company. An adjuster can advise you on which restoration and repair costs are included in your insurance coverage.
As you probably know, a flood can destroy your home. Not only do floods often cause short-term damage, they usually leave behind long-term remnants. To preserve the comfort, value and appearance of your dwelling, you can’t leave your house’s recovery to chance. Instead, consider working with a reputable restoration service in Austin, TX. Simply put, you can’t overestimate the importance of having the right expertise, equipment and skill in restoring the condition of your home.
When Water Damage happens; turn to the pros at SERVPRO of North Central Austin to make your home "Like it never even happened."

3 Steps To Fix a Leaking Kitchen Sink

12/30/2021 (Permalink)

A leaky kitchen sink may seem like a minor issue, but an ongoing leak could have serious consequences. Homeowners or occupants may be able to fix a malfunctioning faucet, drain or drain seal at a residence in Austin, TX. A leaking supply line or other plumbing problems that could cause flooding to require expert repair. 

  1. Find the Source of a Sink Leak

A leaky or broken water supply line may visibly drip or spray water in a home. A P-trap or sink drain leak may only be evident after water has run through the sink. If you cannot locate the source of a leak, shut off the water supply and contact a plumber.

  1. Fix the Faucet, Drain or Seal

A leaky faucet is relatively easy to replace, along with one or two washers or gaskets. A P-trap leak may require clearing a blockage, tightening connections, or replacing a corroded trap. A sink drain leak may need to be unscrewed and repacked with plumbers putty. A broken supply line is more likely to cause Category One  or flooding and require expert repair.

  1. Contact a Plumber If a Leak Continues

If the kitchen repair measures you take to stop a leaky sink are not effective, it is a good idea to call a plumber sooner rather than later. The longer an under-sink cabinet or other areas remain wet, the higher the risk of major damage.

A leaking sink often starts off as a drip, but a problem that goes unaddressed could end up flooding a home kitchen in Austin, TX. If you cannot resolve the underlying cause, contact a plumber to minimize primary damage. An under-sink cabinet that has been exposed to water for a long period of time or repeatedly may suffer primary and secondary damage.

Water Heater Maintenance

12/16/2021 (Permalink)

Water heaters should last anywhere from 6 to 13 years with most warranties covering the tank and parts for 6 years. With a little basic maintenance, you can ensure your water heater last as long as possible. Here are a few tips on maintaining your water heater.

-Check the Pressure Relief Valve or Temperature Pressure Relief (PRV or TPR). Turn off the electric or gas, depending on your water heater, and the cold-water inlet. Put a bucket underneath the discharge pipe and lift the lever on the valve. If water isn’t released when you lift the lever, then replace the valve. If water continues to flow after testing then you’ll need to replace the valve as well. Replacement is as simple as draining the tank, unscrewing the valve and replacing the old one while making sure to sure use Teflon tape on the threads.

-Drain the tank and check for sediment. Let the tank drain until it is running clear and is clear of any sediment. Sediment can cause clogged lines and reduce the life and efficiency of a water heater. Check and make sure there aren’t any additional leaks around the drain valve and that it’s not loose or spinning. If so, completely drain and replace the valve.

-Check the temperature. You can save money on your energy bill by lowering the temperature as little as 10 degrees. Simply remove the temperature dial cover and adjust the dial to 120 degrees with a flat head screw driver. Most water heaters come set at 140 degrees. It’s recommended that you adjust the dial to the lowest setting if leaving for more than a few days.

-Insulate your water heater. A ridged piece of insulation, or bottom board, can save you anywhere from 4-9% off of your energy bill. To know if you need to insulate your water heater, check the R value on the water heater sticker. If the value is below 24 then it needs to be insulated. An insulating blanket is the simplest solution and comes with easy installation instructions.

-Check the anode rod. The anode rod is the long metal magnesium, aluminum or aluminum/zinc alloy that attracts corrosive elements in the water. While it’s recommended that you check the anode rode, realize that by changing it yourself, you may void the warranty. Before replacing make sure to check your warranty or contact the manufacturer before trying to change it yourself. Most anode rods need to be checked every one to three years and replaced when it is consumed more than 50 percent. By checking the rod, you avoid corrosion inside of the tank and can extend the life of your water heater up to double the expected lifespan.

Water heater leak? Need water mitigation services? Call SERVPRO® of North Central Austin (512)579-0189

Why is My Refrigerator Leaking Water?

12/13/2021 (Permalink)

If your refrigerator is leaking water and causing water damage to your flooring it’s usually because of one of two reasons.

Reason #1 your fridge is leaking

A blocked defrost drain is one of the most common causes of water leakage. This happens when food particles or other debris clogs up the drain hose, which can lead to ice buildup and, eventually, water leaking out of the freezer and refrigerator.

Fix: First, try flushing the drain from inside the freezer with warm water, using a turkey baster or a small funnel. You can also try using a pipe cleaner or a straightened coat hanger to forcibly remove the clog. If this doesn't fix the problem you may need to manually remove the debris that is clogging the check valve at the end of the drain hose.

Reason #2 your fridge is leaking

From time to time, a clogged or frozen water supply line will cause water to puddle beneath the refrigerator. It will also affect ice production from the ice maker and slow or stop water flow from the dispenser.

Fix: First, unplug the refrigerator and locate the shut-off valve, typically underneath the sink, behind the refrigerator, or below the refrigerator in the basement. Make sure this valve is closed, and look for any leaks, kinks, or clogs in the plastic supply line

When Is It Safe to Return to Work After a Flood?

11/17/2021 (Permalink)

After a flood, many employees and business owners want to know when they can get back to work, but that depends on the severity of the damage and whether the flooding was caused by black water. In either case, most restoration specialists from Austin, TX, follow a similar process to ensure your business returns to normal as soon as possible, but most phases are not conducive to safe operations.

  1. Cleanup
  • During a flood cleanup, it is not wise for employees to be present because, depending on the water classification, they may become severely ill. Black or gray water is common after flooding, and it is often contaminated with chemicals and bacteria that present serious health risks to all. It is best that all personnel who are not trained or certified in disaster cleanup stay away from the facility during the initial cleanup phase.
  1. Demolition
  • During the demolition phase, the restoration company you have hired will remove any elements that may have been contaminated by the black water. This phase will likely require the removal of carpets, drywall, insulation, other furniture, and porous items. The facility will not be conducive to regular business operations at this time, and therefore employees and personnel should stay away.
  1. Sterilization
  • The last phase before restoration is sterilization and may be combined with the previous stages. During this phase the entire affected area is scrubbed and disinfected, ensuring a sanitary environment for the restoration efforts. As this phase encompasses the use of strong commercial and chemical cleaners, it is advisable to remain clear of the facility.
  1. Restoration
  • During the restoration phase, the company you hired will be replacing walls, carpets and other essential elements. While it may be challenging to operate depending on the significance of the restoration, you and your employees can return to work during this phase.

As flooding can produce both gray and black water, employees and business owners should allow professionals to handle the cleanup and restoration of the property. During the initial phases of cleanup, demolition and sterilization the business should remain closed, and employees should stay clear, only returning to work when restoration begins.

Trust your SERVPRO of North Central Austin to get the job done and make your business "Like it never even happened."

Flooding Can Happen ANYWHERE

6/10/2021 (Permalink)

Professional Water Damage Mitigation

According to the National Weather Service (NOAA), “Approximately seventy five percent of all Presidential disaster declarations are associated with flooding.” NOAA lists the most common flood hazards in the United States as:

  • Flash Flooding
  • River Flooding
  • Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
  • Burn Scars/Debris Flows (Caused by Wildfires)
  • Ice/Debris Jams
  • Snowmelt
  • Dry Wash (Caused by heavy rainfall in dry areas)
  • Dam Breaks/Levee Failure

Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

Understanding Water Types

When your home or business suffers water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup. There are three types of water. Clean water is water from a broken pipe, or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals. Consider taking the following precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water:

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist.
  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions to allow more even drying.
  • Move any paintings, art objects, computers, documents and other valuable items that may be sensitive to moisture to a safe place.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.
  • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if the ceiling is wet; do not enter rooms where ceilings are sagging from retained water. damage from

Damage From Contaminated Water:

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not walk through contaminated areas, as you could spread damage to unaffected areas.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air.
  • Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

When catastrophic water damage happens to you, SERVPRO® of North Central Austin Professionals can help. We can respond to any size disaster to begin cleanup and restoration to get you back to your daily life or in business as soon as possible.

SERVPRO® of North Central Austin Professionals are ready to help make it “Like it never even happened.”

Water Damage Help Day or Night

12/9/2020 (Permalink)

Exterior of a house at night with a single window lit When you have a water emergency, SERVPRO of North Central Austin is here to clean it up. (Photo by Yan Berthemy)

Water emergencies happen at any time and when they do, immediate action is crucial. That’s why SERVPRO of North Central Austin is on-call 24 hours a day.

We’re here for all kinds of restoration projects, but we know that with water events, especially, a delay of just a few hours can greatly increase the severity of the water damage.

Home emergencies can leave you feeling confused, stressed, and vulnerable. Most of us, thankfully, don’t get a lot of experience with crises like flooding. An expert restoration team like SERVPRO of North Central Austin has the water damage training and experience to help you through this tough time. 

What to Expect

When you first call us, we’ll ask a lot of questions about your water damage emergency. This helps us determine what equipment and resources to bring, and how many trained SERVPRO Professionals may be needed.

Questions include

  • Your insurance information (if applicable)
  • When the flooding or water damage occurred
  • What caused the water damage (if known)
  • If there is electricity available onsite

If you’ve experienced flooding, leaking, sewer backups, or any other kind of water damage, call SERVPRO of North Central Austin. We’ll make it “Like it never even happened.”

New Flood Tracking Tool from USGS

11/9/2020 (Permalink)

Screen shot of the National Water Dashboard showing a map of Austin with colored symbols scattered around The USGS released its new mobile flood-tracking tool last month.

There’s been a lot of news coming out of the federal government lately, but one little press release snuck out at the end of October without garnering a lot of attention. The U.S. Geological Survey (USGS) released a mobile flooding dashboard.

This new tool, located at https://dashboard.waterdata.usgs.gov/, allows users to view a map of their area with flood and weather information layered on top. You can view the flood rate detected at USGS stations, the weather conditions around the United States, or a map of all the United States’ hydrological features. When combined, this tool can give you a potentially invaluable way to prepare for (or even avoid) flooding scenarios.

Some floods you can see coming. When a hurricane comes your way, you know what to prepare for. But for most Americans, the weather-related floods that damage the most are unexpected—that river that never flooded before, that watershed you didn’t realize you were living in. If it proves effective, the National Water Dashboard could give Americans (in the lower 48 at this time) a view of where flooding danger could come from.

The USGS takes great pains to let you know that the National Water Dashboard is experimental —in fact, the word “EXPERIMENTAL” is plastered on the screen in red letters—but why not put the tool to the test. Play around with it and see what you learn about the hydrology or weather in the Austin area. 

If you do experience water damage, from a natural flood or a home accident, SERVPRO of North Central Austin is here to help. Call us to find out how we can make your home “Like it never even happened.”

What is a Moisture Meter?

9/3/2020 (Permalink)

Technician reading a moisture meter on a wood floor What's actually happening when a technician puts a moisture meter on a wet floor?

If you’ve ever had a restoration team repair flood damage to your home, you’ve probably encountered some sci-fi looking devices that the technicians pulled out and occasionally told you were saying something significant. It’s understandable if you wondered whether these are actually high-tech tools or just gimmicks meant to fool you into paying a contractor.

One of these mystery tools is called a “moisture meter” and today we want to explain them a little better so you know what our technicians are looking at. 

Obviously we can only vouch for our own technicians’ honesty, but we can re-assure you that moisture meters are a legitimate piece of technology used throughout the industry. In fact, consumer-grade moisture meters are widely available at hardware retailers or online.

How Do Moisture Meters Work?

There are two main types of moisture meters: resistance meters (pin meters) and capacitance meters (pinless).

Pin meters have two small sharp detectors that are inserted into wood. They detect moisture by measuring the electrical current that travels between the pins. This is a fast and proven method of measuring moisture in wood, but it will slightly damage the material that’s being inspected.

Capacitance meters are good for using on materials that can’t or shouldn’t be penetrated with pins. They work by creating an electromagnetic field that is affected by the moisture in the material.

How Do Technicians Use Moisture Meters?

Your SERVPRO technicians will make an initial moisture reading during their first visit to your building. At that time they’ll make a determination about the best drying method depending on the moisture level and material that’s being restored, and then they’ll get the restoration process started.

Every day after that, a technician will visit your site to take follow-up readings. They’ll use the same moisture meters on the same material to ensure consistency, so if they used a capacitance meter on the wall during the initial inspection, they’ll use a capacitance meter in every other reading.

If you have experienced water damage, contact SERVPRO of North Central Austin and let us know how we can help you

Flood Water Contamination Categories

8/10/2020 (Permalink)

Two technicians and two homeowners examine a leak in the background while water sits on a floor in the foreground How clean is the water flooding your room?

When you have flooding in your building, how safe is it? What is it carrying throughout your room? In the restoration industry, we have categories that we use to describe the type of water involved in a flood.

Category 1

Category 1 water is clean. This water must come from a sanitary water source. When a water supply line breaks, a tub overflows, or fresh rain leaks through a roof, the water starts out as a category 1. Once the water picks up debris or chemicals from the walls or ground or begins to grow bacteria from sitting in place, this categorization can change, but as long as it’s in category 1, water is considered safe.

Category 2

Category 2 water is also called “grey water.” This water carries chemicals or biological contamination. Examples of grey water include flooding that comes out of washing machine or dishwasher (as compared to flooding that comes from the water source into the machines). This water may appear either clear or dingy, but still contains chemicals, soap, or particulate from the dishes or laundry.

Category 2 water can also be created as clean water sits and deteriorates. As mold forms in the water, it changes the contamination level of the flooding.

While grey water isn’t safe for humans to drink or wash in, it isn’t totally useless. Don’t forget that category 2 water is still safe enough to water plants or wash a sidewalk.

Category 3

Category 3 water is often called
black water." This is water that has been grossly contaminated beyond any safe use. Water can become category 3 if sewage backs up or if there is runoff that contains pesticides or toxic chemicals. Wind-driven rain from storms or rising water from flooding bodies of water are also considered category 3.

Just because water is considered “black” does not mean that it will actually appear dirtier than the other categories. It’s always important to take precautions when entering a flooded area, whether it looks dirty or not.

Partner with Professionals Who Know Water

When you’re experiencing water damage, you should always feel comfortable asking your restoration team any questions you have about the water contamination and its effect on the repair process. A good and compassionate professional will take the time to explain what you’re dealing with in your building.

If you have water damage and would like SERVPRO of North Central Austin to evaluate your needs, call us at 512-579-0189.

What Is a Flood Cut?

7/31/2020 (Permalink)

A bathroom with the bottom of the walls removed, exposing pipes and wall studs While scary looking, a flood cut is an important step in getting your room back to the way it was before the flood happened.

If you’ve recently experienced flooding in your home or office, you’ve probably been told that you need to have a "flood cut" to your walls. You may have been told that the technicians will need to cut the bottom four feet off of your drywall.

This might seem a little excessive when you first hear this news, so let's talk a little about this procedure and give you the background you need to understand why it's being suggested.

Flood water always carries contaminants into a room. Even when water looks clear, it will carry bacteria and chemicals from the ground inside and outside your building. While there are various techniques for cleaning floors and upholstery, the best way to ensure that your walls are clean is to remove the drywall completely.

Let us reassure you that a flood cut is standard procedure when a room has been flooded. It may seem extreme, but if done properly, this first step will make your reconstruction process more effective in the long run.

A flood cut is what happens when a restoration or cleanup team removes all the drywall and baseboards below the four foot mark. This is an industry standard height no matter how high your flooding was because it’s the standard size that drywall is sold in. You may occasionally have a lower cut recommended, but be aware that if you use this height, you’ll have to cut the drywall you purchase down to size.

The flood cut isn’t only standard, but also a very important first step in restoring a flooded room.

If you've experienced flooding in your home, contact SERVPRO of North Central Austin and let us give you a recommendation for restoration.

Document Drying

2/5/2020 (Permalink)

When you walk into a flooded room, your first concern may not be damp paper, but once you’ve cleared the room, you may find that to be one of the tricker problems you face. After all, a towel can dry your filing cabinet, but what do you do with all the files inside?

First Steps

The most important step to take is to freeze your documents immediately. Freezing halts the destruction of the paper—it won’t undo damage, but it prevents any further deterioration by the physical effects of water or the growth of bacteria and mold. This will work whether you have cabinets full of client files or just family photos that you’re trying to preserve.

At this stage, it is important to pack the documents as carefully as possible. If you throw them in the freezer while folded or rolled, they will remain in that shape even after drying and cleaning. Make sure that they’re flat enough to put in a file folder once you get them back.

When you call SERVPRO of North Central Austin and ask for help, we’ll transport the paper in its frozen state to our document restoration center. 

Safely Drying Documents

SERVPRO uses sublimation to dry water damaged documents. This is the physical process that happens when the water in an object goes from solid straight to gas without becoming liquid in between. This prevents paper from being re-damaged once it thaws.

This is the only method for document drying that is approved by both the National Archives and Records Administration and the General Services Administration

SERVPRO Document Restoration Services

SERVPRO of North Central Austin can provide you with document restoration services beyond just drying. We can decontaminate papers that are exposed to hazardous conditions, such as a sewage spill. We can digitize documents if your office decides that you want a backup in case anything happens again. If you decide that you don’t need the documents back, we can securely destroy them and provide you with a certificate of destruction.

Most importantly, we and all members of the document restoration team are HIPPA Master Certified, which means that patient records and private information are in a secure chain of custody while they are being restored.

At SERVPRO of North Central Austin, we want to make it “Like it never even happened,” after an emergency. From the floors to files, we’re here to help.

Water, Water, Everywhere!

12/4/2019 (Permalink)

Water damage in a home Water from a flooded upstairs bathroom damaged this whole house. Leaking through the ceiling, dropping drywall on furniture, electronics, and clothes.

An Unwelcome Surprise

Imagine coming home from vacation, opening your front door, and seeing water on the floors and drywall scattered across your furniture and electronics as the ceiling is crumbling down. As you walk through your home, going up squishy stairs, you realize your whole home is flooded.

Your home is where you take refuge from the world. Home is where you're surrounded by memories. When your home is threatened by water damage, it can be a traumatic event. What do you do next? 

When we asked SERVPRO customers to describe our team, the one word that kept coming up was “hero.” We are here to help, with compassion, expertise and urgency.

About SERVPRO of North Central Austin

SERVPRO of North Central Austin is a full-service restoration company.  We provide emergency 24/7 mitigation services and complete reconstruction services. We make it “Like it never even happened.”  So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

SERVPRO of North Central Austin specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. No matter what size disaster, from single story and a complete high-rise, rest assured our staff is equipped with the knowledge and resources to restore your property.

Allow us to stress your small stuff.

9/5/2019 (Permalink)

green SERVPRO van in parking lot with water standing Give SERVPRO of North Austin a call, and leave the water restoration to us!

Damaged structures can lead to severe and complicated problems, especially if they are not treated promptly and professionally.

When your business or your home is ankle-deep in water, you don’t want to hear about problems. You want solutions.

Allow SERVPRO of North Central Austin professionals to be your solution. With over 40 years of leadership in the cleaning and restoration business, SERVPRO can help get homes and businesses back in working order, helping to make it “Like it never even happened.”

Due to the potential risk associated with water-related damage, moisture and water should be handled by properly trained, equipped and experienced professionals to ensure complete and necessary drying. Proper and professional cleanup and restoration can help prevent future harm, extensive structural damage and possible contamination. So the next time a water disaster strikes, whether it be your home or business, leave it to SERVPRO of North Central Austin to handle it promptly and professionally. We have all the experience and equipment to make it “Like it never even happened.”

Are you prepared?

8/1/2019 (Permalink)

SERVPRO of North Central Austin is always here to help!

The National Weather Service (NOAA) has listed the most common flood hazards in the United States.

Check them out below and make sure your home is always safe!

- Flash Flooding

- River Flooding

- Burn Scars/ Debris Flows (Caused by Wildfires)

- Ice or Debris Jams

- Melting Snow

- Dry Wash ( Heavy Rainfall in Dry areas)

- Dam Breaks and or Levee Failures

- Storm Surge

- Coastal Inundation from Tropical and Non- Tropical Systems

Are you prepared?

Did you know that 20% of all claims paid by the NFIP (National Flood Insurance Program) were for policies in Low-Risk communities?

SERVPRO of North Central Austin can help you stay prepared with an ERP or Emergency Ready Program. Call us today to get more information! We do more than just Water damage. We can help you with any size disaster. Give us a call at 512-579-0189! We’re SERVPRO , and were always here to help!

What kind of Water Damage do you have?

7/11/2019 (Permalink)

We can help with any form of water damage.

SERVPRO of North Central Austin helps meet the real needs of insurers and property owners by supplying reliable and consistent service. The first steps taken in a disaster situation can mean the difference between recovery and total loss.

So when facing a water damage, it is important to understand what type of water you are dealing with to ensure proper cleanup. There are three types of water: Clean Water, Gray Water and Black Water.

Clean Water is water from a broken pipe, or other water source; rainwater is also considered clean.

The term Gray Water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated. Bacteria and other contaminants begin growing making the water hazardous.

Black Water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals.

When you have water damage, don't leave your property to chance. Call SERVPRO of North Central Austin.

Let us help you minimize and prevent further water damage.

5/21/2019 (Permalink)

Water damage is no fun for anyone!

There’s no such thing as a small disaster, especially when you have water damage in your home. Water damage can affect the value of your property and if not cleaned properly, may cause major problems over time. Don’t leave your property to chance, call SERVPRO of North Central Austin. Consider the following steps to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water

  • Shut off the water source if possible or contact a qualified professional to do so.
  • Remove as much excess water possible by mopping and blotting.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture to a safe place.
  • Do not enter rooms with standing water; electrical shock hazards may exist.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets as they may cause staining.
  • Do not use your household vacuum cleaner to remove water, as there is potential for electrical shock or causing damage to the vacuum cleaner.
  • Do not turn on ceiling fixtures if ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water

  • Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
  • Do not turn on the HVAC system if there is a possibility of spreading contaminated air. Do not use household fans to dry the structure; air flow could spread contaminants.
  • Discard any food and/or products for personal hygiene and cleanliness if exposed to contaminated areas.

We can help you take back control when water damage takes over!

2/6/2019 (Permalink)

SERVPRO of North Central Austin is equipped to help you recover from any type of water damage.

According to the National Weather Service (NOAA), "Approximately 75% of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as: - Flash Flooding - River Flooding - Burn Scars/Debris Flows (caused by wildfires) - Ice/Debris Jams - Snowmelt - Dry Wash (caused by heavy rainfall in dry areas) - Dam Breaks/Levee Failure - Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.

When catastrophic water damage happens to you, SERVPRO of North Central Austin can help. We can help you prepare ahead of time with an Emergency Ready Profile, or respond to any size disaster to begin cleanup and restoration to get you back into your home as soon as possible. We are ready to help make it "Like it never even happened."

We're Always Here to Help!

10/12/2018 (Permalink)

When tragedy strikes, we're Here to Help®

The flood in Austin on Halloween 2013 was devastating for hundreds of families and for many businesses. This was also a time when we were able to live out our mission: "We are a team committed to helping people physically, emotionally, and spiritually in their time of need."

While the physical part of what we do is evident, helping people emotionally and spiritually is expressed in our values. We ask and listen to what people are most concerned about. Is it a precious heirloom, financial fears, or the uncertainty of what to do next?  

We take the time to guide and explain. For many, we have found that this helps people cope with what is in front of them. "People don't care how much you know until they know how much you care." Chris VonSchweinitz Owner

Water Problem? Let us be the solution!

8/18/2018 (Permalink)

A pipe bursts. A water heater leaks. A bathtub overflows. Flood waters rush in. A sprinkler system malfunctions. Water damage can happen in any number of ways. But, if your business or home is under a few inches of water, everything else takes a backseat. Only one thing matters when your business can’t operate, and there is just one thing on the mind of the water-logged resident: A solution.

Your local SERVPRO Professionals are that solution. Equipped with the knowledge, the experience, and the training to help make your water damage “Like it never even happened.” SERVPRO Professionals will start helping the moment you call. Backed by more than 40 years of experience, your SERVPRO Professionals will help put your worries at ease, because they understand the sciences of drying.

When water damage strikes, give SERVPRO of North Central Austin a call; they will help to make things right, make things dry, and make it “Like it never even happened.”

24 Hour Emergency Services

8/1/2018 (Permalink)

SERVPRO of North Central Austin provides 24 hour fire and water damage restoration service in Austin

SERVPRO of North Central Austin is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We answer the phone ready to help! Call Today - 512-579-0189

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of North Central Austin has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of North Central Austin

SERVPRO of North Central Austin specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

Are you prepared for a flood?

7/3/2018 (Permalink)

Follow these tips before and after a flood to help yourself to be SERVPRO ready!

When floodwaters are on their way, it's easy to feel powerless. Sometimes, there isn't much to do other than get to safety. Here are some tips for what to do before and after a flood to help keep you and your property safe, or minimize damgage:

BEFORE A FLOOD

If an advanced Flood Warning has been issued, there are several precautions that can be taken to help minimize damage to certain areas of your business: - Turn off utilities at the main switches or valves if instructed to do so. - Disconnect electrical equipment and appliances.- Move vehicles out of low-lying parking garages. - Raise elevators from bottom floor. AFTER A FLOOD

Safety first! - Account that all employees are safe by establishing evacuation plans in advance, identifying areas outside the building that are designated meeting places. - Assign select individuals to keep a list of their assigned team's names and contact numbers in order to account for their whereabouts. - If water enters the building and evacuation becomes impossible, move to an upper floor, and wait for rescuers. While evacuating, avoid attempting to drive through floods or rising water, nearly half of all flash flood fatalities are auto-related. - Do not touch electrical equipment if you are wet, or standing in water. - Do not walk through moving water. Even six inches of moving water can make you fall. - Use no open flames (there may be gas escaping from ruptured mains). - Avoid floodwaters. Water may be contaminated by oil, gasoline, or raw sewage. Water may also be electrically charged. - Stay out of any building if it is surrounded by floodwaters. - Listen for news reports to learn if the community's water supply is safe to drink. - Return only when authorities indicate it is safe.

Secure the Property - Contact local emergency officials. - Secure main entrances to building. - Alert security company and alarm company of the situation.

Stabilize the Property - Shut off the source of water if possible, or contact a qualified party to stop the water source. - Give priority to the protection of power plant and fire pumps, keeping them in service if at all possible. - Open basement or low-level windows to equalize water pressure on the building's foundation and walls. - Begin water damage mitigation steps only if local emergency officials deem the structure safe to enter. - Notify your insurance agent or Risk Manager to determine insurance policy guidelines and steps to take.

SERVPRO - Contact SERVPRO of North Central Austin to activate your Emergency READY Profile. - Ensure availability of key decision maker to authorize mitigation work to begin.

Mitigation Tips: (Perform only when structure has been cleared as safe) - Wear protective clothing at all times. - Remove as much excess water as possible by mopping and blotting. - Wipe excess water from wood furniture after removing lamps and tabletop items. - Remove and prop up wet upholstery cushions for even drying. - Place aluminum foil or wood blocks between furniture legs and wet carpeting. - Remove any paintings, art objects, documents, and other sensitive materials to a safe, dry place. - Take photos or video to record conditions of collections and structure. Make sure images clearly record damage. - Appoint a media liaison to report conditions and need for help/volunteers. You may have to limit access to collections. - Do not enter rooms with standing water where electrical shock hazards may exist. - Do not leave books, newspapers, magazines, or other colored items on wet carpets or floors to cause staining. - Do not leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining. - Do not use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors. - Do not turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water. - Do not turn on heat unless required for human comfort. - Do not move objects or collections without documenting their condition.

Tips to prevent flood damage.

7/3/2018 (Permalink)

SERVPRO of North Central Austin is here to help you through fire, rain, or shine.

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river, or even in the desert, there is a potential for suffering flood damage. In fact, nearly 25% of last year's claims paid by the National Flood Insurance Program (NFIP) were for policies in moderate to low-risk communities.

On average, floods cost $6 billion in annual losses in the U.S. Flooding can also result from plumbing failures, frozen pipes, and damaged structures. Flood damage can affect your business operation in a variety of ways, and can range from being isolated to a single room to entire floors being fully submerged.

Knowing how to prepare and deal with potential flooding in advance can affect how much of your property can be restored, and how much has to be replaced.

FLOOD PREVENTION TIPS:

- Determine if your property is in a floodplain. - In any emergency, always listen to the instructions given by local emergency management officials. - Carefully assess how your company functions, both internally and externally, to determine which staff, materials, procedures, and equipment are absolutely necessary to keep the business operating. - Plan what you will do if your building, plant, or store is not accessible. This type of planning is often referred to as continuity of operations plan, or COOP, and includes all facets of your business. - Plan for payroll continuity. - Review your emergency plans annually. Just as your business changes over time, so do your preparedness needs. When you hire new employees, or when there are changes in how your company functions, you should update your plans and inform your people. Visit: www.ready.gov/america/local/index.html for a comprehensive plan, and to learn about emergency plans for your state.

Are you flood ready?

6/19/2018 (Permalink)

Here are some helpful tips from The American Red Cross to get prepared for a flood.

Flooding can happen fast in many environments. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding:

  • Water: 3+ day supply; one gallon per person, per day
  • Food: 3+ day supply of non-perishable, easy-to-prepare food
  • Flashlight
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
  • Extra batteries
  • First Aid kit
  • Medications (7 day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
  • Multi-purpose tool
  • Sanitation/personal hygiene items
  • Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket
  • Map(s) of the area
  • Baby supplies (bottles, formula, baby food, diapers)
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Tools/supplies for securing your home
  • Extra set of car keys and house keys
  • Extra clothing, hat, and sturdy shoes
  • Rain gear
  • Insect repellent and sunscreen
  • Camera for photos of damage

Customer Satisfaction

6/8/2018 (Permalink)

With a long history of customer satisfaction, we have been here, and will continue to be here, for you!

"There are not enough good words to describe SERVPRO's service and the technician who took care of us after our entire living room flooded after the heavy rains. What a blessing he was! Our insurance denied the claim, since we had no flood "coverage." Our technician came in, studied the situation and got right to work! He answered all questions we had and quoted a reasonable cost. He returned yesterday to remove the equipment, and, again, he was very punctual, professional, and compassionate! Yes, compassionate, which is often hard to find in a service industry and in a man so young! “I want y'all to know that our tech was the voice of calm in this crisis (or what felt like a crisis to us)! Thank you so much for your high-quality work, the reasonable pricing, and especially for our technician. We will be more than happy to refer anyone to SERVPRO!" - Steve and Susan, Texas

We Really Care

10/24/2017 (Permalink)

When tragedy strikes, we're Here to Help®

The flood in Austin on Halloween 2013 was devastating for hundreds of families and for many businesses. This was also a time when we were able to live out our mission: "We are a team committed to helping people physically, emotionally, and spiritually in their time of need."

While the physical part of what we do is evident, helping people emotionally and spiritually is expressed in our values. We ask and listen to what people are most concerned about. Is it a precious heirloom, financial fears, or the uncertainty of what to do next?  

We take the time to guide and explain. For many, we have found that this helps people cope with what is in front of them. "People don't care how much you know until they know how much you care."

Chris VonSchweinitz
owner

Rebuilding Louisiana

5/26/2017 (Permalink)

When storms in Louisiana caused record flooding, SERVPRO was there to help.

In August of 2016, Louisiana experienced one of the worst flooding events in state history. A mesoscale convective complex stalled over the gulf state, contributing to rainfall rates of two to three inches per hour -- dumping over two feet of total rainfall in some areas. The devastation was widespread, as several rivers reached major or record flood stage. This flooding event has been categorized as the worst U.S. natural disaster since Superstorm Sandy in 2012. As a result of this flooding, over 60,000 homes were impacted, displacing hundreds of thousands of people. Due to the sheer volume of customers in need, local franchises in the Baton Rouge and Lafayette Parishes requested the assistance of the SERVPRO Storm Team. Although it was large, the Louisiana flood was not an all-call event. The number of franchises responding totaled 83, resulting in over 180 production crews. Over 6,000 opportunities were logged, with three-quarters of that number coming straight from the local impacted franchises. Due to some legal hurdles that needed to be addressed before work could start, some jobs were started anywhere from five to seven days after the water receded; so mold remediation was a primary concern. With the help of a "fast-track" mold certification program, our responding Storm Teams were able to help rectify that issue. We hope to build on SERVPRO's positive relationship with the State of Louisiana for future events in that state. Our approach throughout the flooding event was "Do the Right Thing," and we believe it paid off.

When Water Damage Takes Control of Your Life, We Help You Take It Back

5/26/2017 (Permalink)

SERVPRO of North Central Austin is equipped to help you recover from any type of water damage.

According to the National Weather Service (NOAA), "Approximately 75% of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as:
- Flash Flooding
- River Flooding
- Burn Scars/Debris Flows (caused by wildfires)
- Ice/Debris Jams
- Snowmelt
- Dry Wash (caused by heavy rainfall in dry areas)
- Dam Breaks/Levee Failure
- Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.

When catastrophic water damage happens to you, SERVPRO of North Central Austin can help. We can help you prepare ahead of time with an Emergency Ready Profile, or respond to any size disaster to begin cleanup and restoration to get you back into your home as soon as possible. We are ready to help make it "Like it never even happened."